Concept Creation

Relevant for investors, property owners, developers or operators.

Craft responsible hospitality concepts that:

• Deliver transformative experiences for owners, operators, guests and local communities;

• Embrace low-footprint operations that generate high-value returns;

• Foster holistic well-being for all stakeholders through competitive value propositions and impact-driven differentiation;

• Collaborate with specialist architects, ecologists, contractors, designers, carbon consultants and eco-conscious suppliers;

Conduct market research, positioning and feasibility studies for new hospitality concepts or (re)developments.

Experience Audits

Relevant for hospitality owners or operators that strive to be more responsible.

Professional mystery shopping, refined for better business:

• Customised front-of-house and back-of-house audits;

• Blueprint and remediate the entire guest and/or employee experiences at your property;

• RETRACE™ Experience audits focus on brand, culture & values, service delivery, responsible operational practices and holistic well-being for all stakeholders;

• These audits cover all aspects of a guests stay and an employee’s day.

• Identify areas for integration of regenerative practices

Asset Management & Repositioning

Relevant for investors, owners and operators of distressed or underperforming hospitality assets.

Mid-to-long term partnerships that:

• Regenerate distressed or underperforming hospitality assets;

• Realign SBUs, streamline operations, reduce footprint & optimise value;

• Reposition brand & culture through responsible stewardship, timeless storytelling and increased transparency;

• Source suitable operator(s), oversee staffing and operations;

• Benchmark best practices, set KPIs and establish circular feedback loops;

• Employ a holistic approach with a long-term view to enhance profitability and well-being for all stakeholders.

Strategic Advisory

Relevant for private investors, hotel owners, tourism authorities, property developers, hospitality entrepreneurs or tourism and hospitality SMEs.

Tailored mandates to deliver:

• Site selection, advisory, investment analysis, planning & training for regenerative hospitality developments;

• Policy development and implementation for responsible tourism, real estate & hospitality projects;

• Appraisals for regenerative and sustainable hospitality projects;

• Collaborations with low-footprint suppliers, operators, impact investors, regenerative tourism experts and thought leaders on circularity & regeneration;

• Custom industry research, content creation or guest speaker assignments.